FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
All orders ship via UPS within 2-3 business days.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 

I have a question that wasn't answered, can you please help?
Absolutely! Please email customer service info@bio-simplex.com Please include all relevant information so that one of our representatives can get back to you as quickly as possible. Thank You!